Help

Help and contact

Questions, bugs, ideas: email samarthmamadapur1@gmail.com. We read every message and reply as soon as we can. In the app, You → Help and feedback opens an email to us.

Logging

An estimate looks wrong

Open the meal and check its ingredients. Tap any ingredient to change the amount, add what it missed with “+ Add”, or remove what you didn’t eat. Saying more next time also helps: amounts, how it was cooked, or where it was from.

A meal says “Couldn’t estimate”

Open it and tap Retry, or edit the description. Your words are kept, so nothing is lost.

Voice or camera doesn’t work

The app needs microphone access for voice and camera access for photos. If you said no earlier, the app shows a button to open your phone’s settings and allow it.

Logging a meal on another day

Use the arrows next to the day title, or tap the date to open the calendar, then log as usual. The meal is added to that day.

Targets

Change them any time in You → Daily targets, or update your details in You → Your details and the app will offer new targets. Here’s how we work them out.

Subscription

Subscriptions are billed by the App Store or Google Play. You’re only charged after you confirm a purchase there.

  • Cancel or change plan: in the App Store (Settings → your name → Subscriptions) or Google Play (Play Store → profile → Payments and subscriptions → Subscriptions). The app links there from You → Subscription.
  • New phone or reinstalled: sign in with the same account and use Restore on the plan screen.
  • Refunds: are handled by Apple (reportaproblem.apple.com) or Google Play. Email us too and we’ll help.

Your data

  • Download it: You → Privacy and AI → Download my data.
  • Delete your account: You → Subscription → Delete account. More on deleting your account.
  • What’s sent where: You → Privacy and AI, or our privacy policy.

Contact

Email samarthmamadapur1@gmail.com. Know My Meals is made by Samarth Mamadapur, the Netherlands.